Refund and Returns Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, here’s how our refund process works:

1. Eligibility for Refunds

You may request a refund if:

The item is faulty, damaged, or not as described.

The request is made within 14 days of receiving your order.

Proof of purchase (order confirmation or receipt) is provided.

Please note: Refunds are not available for items that have been worn, used, or damaged by the customer.

Email us at refunds@hypelane.co.za with your order number and reason for the refund.

Our team will review your request and provide instructions for returning the item.

Once we receive and inspect the returned item, we will process the refund.

Refunds will be issued to the original payment method used during checkout.

Please allow 5–10 working days for the funds to reflect in your account, depending on your bank or payment provider.

If your item is faulty, damaged, or incorrect:

We will arrange a full refund or replacement at no cost to you, including return delivery.

Delivery for refunds of faulty or incorrect items is free.

For returns due to personal preference (not faulty), a return delivery fee may apply and will be deducted from your refund.

For all refund-related queries: